The Pro Shop at CenturyLink Field
800 Occidental Ave, Suite 300 Seattle, WA 98134
Hours: The Pro Shop at CenturyLink will be closed Feb. 1 through mid June for remodel and expansion. Please visit our Downtown Pro Shop for all your Sounders FC gear.
Locations on Match Day
Westside of Event Center on Occidental Avenue
Northwest marshaling area
Southend of the West Field Plaza, adjacent to the southwest gate
The Downtown Pro Shop
410 Pike Street Seattle, WA 98101
Hours: Open Year Round | Monday-Saturday 10am-8pm, Sunday 12pm-6pm
*Single game tickets are available for sale at the Downtown Pro Shop location
*No fees are associated with tickets purchased at the downtown store
*When purchasing tickets from the downtown location a 10% discount on all regular-priced merchandise is offered
Internet Customer Service
Hours: Monday-Friday 8:30am-5pm (Excluding Seahawks and Sounders gamedays at CenturyLink Field)
We will gladly return unworn, unused items within 30 days of purchase with a receipt. Custom products, such as jerseys, or personalized products may not be returned or exchanged.
Please CLICK HERE for a return form.
All products purchased online will be shipped via United Parcel Service (UPS). UPS delivers Monday through Friday and upon request, will deliver on Saturday for an additional fee. All orders placed monday through Friday, before 12pm PST, will be processed within 3 business days of the order being received. PROCESSING PRIORITY IS GIVEN TO EXPRESS ORDERS. If there should be any circumstance beyond the carrier's control such as weather, natural disasters, etc. it may delay a delivery. These situations do not allow us to refund shipping costs.
FLAT RATE SHIPPING COSTS
UPS GROUND $4.99
UPS 2ND DAY AIR $19.99
UPS NEXT DAY AIR $29.99
All orders being shipped to Alaska or Hawaii require 2nd or Next Day Air Shipping.
We are only able to ship products to physical addresses and do not ship to PO Boxes.
Shipping To APO Addresses
Please contact our Customer Service department and a representative will assist you with your order. Please call 877.424.2957 or email us at email@example.com
All products being shipped internationally require the receiver of goods to pay duty, taxes and brokerage fees applicable to the nation that is receiving the package. These charges come from the receiving country and vary based on the size and contents of the package as well as its destination country. By ordering from our store, all international customers agree to pay any applicable fees.
Standard UPS Ground shipping to Canada is $12, plus duty, taxes and brokerage fees.
Other countries require International Shipping at a cost of $60, plus duty, taxes and brokerage fees.
For more information regarding International Shipping and where our products can be shipped, please Please contact our Customer Service department and a representative will assist you with your order. Please call 877.424.2957 or email us at firstname.lastname@example.org
What forms of payment do you accept?
The Sounders Pro Shop accepts Visa, MasterCard, American Express, Discover and Seahawks Gift Cards. You can safely enter your credit card number via our secure server, which encrypts all submitted information.
Can I order by phone?
If you wish to order by phone, call 877.424.2957. Our experienced customer service representatives will be happy to assist you between 9am and 5pm PST.
Is there Sales Tax on my purchases?
Effective July 1st 2008 sales tax within the State of Washington is based on where the product is being shipped. Each city/county has its own rate and at the time of processing, this rate will be applied. Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable local sales tax.
Is there tax on my shipping?
All customers having items shipped to a Washington State address are subject to all Washington sales taxes, including tax on shipping fees. Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable local sales tax.
Caring for your Sounders Jersey
To ensure the life of your Sounders Jersey, Please hand wash your jersey with a delicate soap and hang to dry. Do not put your jersey in the washing machine or dryer. Please note that the instructions on the inside tag of your jersey are for the jersey prior to the numbers being sewed on or heat pressed. Hand washing and hanging your jersey to dry will maintain the life and quality of your jersey.
New items will be added to the site as they become available.
How do I cancel my order?
If you wish to cancel an order, please email us at email@example.com If your order has already been shipped, we will notify you by email and you can return it as soon as it arrives.
Seattle Sounders. All rights reserved.